customer-service

Service & Contact

You can contact the Safescan Customer Service team by selecting the subject of your question and filling in the contact form below or by calling us on the phone number listed below under company information.

CONTACT FORM

Question about* Sales Support

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Company information

Safescan
Aluminiumstraat 65
2718 RB Zoetermeer
The Netherlands

Tel: +31 79 363 11 70
Fax: +31 79 362 03 82
Email: info@safescan.com

Registration number Chamber of Commerce: 2713.1933
VAT number: NL009391241B01

Bank details:
IBAN: NL93ABNA0423425420
SWIFT: ABNANL2A
Remote Support Software
We are happy to help you remotely. Please download the free TeamViewer remote support software here ‣ Install it and give permission for our support staff to access your computer, and we will gladly assist you in solving your problem.

CONTACT

Get support by phone, email, or make an appointment with our support department.

SAFESCAN SUPPORT

Information and FAQ how to set-up and service your Safescan device.

TIMEMOTO SUPPORT

We help you with the installation of your time attendance system and software.

Country	Time to deliver
Andorra	5-6 days
Austria	2-3 days
Belgium	1-2 days
Bulgaria	2-3 days
China	4-5 days
Cyprus	5-6 days
Czech Republic	2-3 days
Denmark	2-3 days
Estonia	5-6 days
Finland	5-6 days
France	2-3 days
Germany	1-2 days
Greece	5-6 days
Hungary	4-5 days
Ireland	3-4 days
Italy	2-5 days
Latvia	5-6 days
Liechtenstein	2-3 days
Lithuania	4-5 days
Luxembourg	1-2 days
Macau	2-3 days
Malta	5-6 days
Mexico	4-5 days
Monaco	1-2 days
Netherlands	1-2 days
Norway	3-6 days
Poland	2-3 days
Portugal	3-4 days
Romania	4-5 days
San Marino	5-6 days
Singapore	2-3 days
Slovakia	3-4 days
Slovenia	1-2 days
Spain	2-3 days
Spain, Canary Islands (Las Islas Canarias)	3-4 days
Sweden	3-6 days
Switzerland	3-4 days
United Kingdom	2-4 days
United States	8-9 days
Other countries on request

1.	Enter the requested information in your profile, including your country of residence and EU VAT number, and click “Check your VAT number here”.
2.	Your details will be checked using the VIES VAT validation service. Once your VAT number is verified, you will be able to buy products without paying VAT.

1.	Your bank must support the service. If you aren’t sure, ask your bank.
2.	You must have an authentication medium. Maestro payments over the Internet are protected by an authentication medium. Depending on the bank, this may be a card reader, a password, or something else. Contact your bank if you don’t yet have an authentication medium.
3.	You must have received a SecureCode. To make payments over the Internet using your Maestro card, you must have a SecureCode. If you don’t have one, contact your bank.

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item at Safescan.com, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My returns” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include your return label and unique RMA return number. Please wait for these instructions before returning your product to us; without both the return label and RMA number, we cannot accept your return.