• Why Safescan
    • • Complete assortment
    • for one-stop shopping
    • • Fast & secure delivery
    • • 10-day money-back
    • guarantee
    • • 3-year full warranty
    • • In-house support
    • (no call centers)
    • • 100,000+ satisfied
    • customers
  • Customer service
    Customer ServiceOpening hoursMonday to Friday
    09:30 - 18:00

    Call us on:
    +852 3758 2998

    More information
Home / Customer Service / FAQ

FAQBack to customer service

  • How can I reach Safescan’s Support?

    Safescan’s multilingual in-house Customer and Technical Support teams are always willing to help you and assist you with Safescan products. On our website website you can fill out a form. Click here for the contact form

  • What are the delivery costs?

    Safescan offers competitive shipping rates and uses the reliable services of UPS for a fast and accurate delivery of your order. You can find the table with shipping rates for more information here . The shipping costs are shown in the shopping cart before you complete your order. Place the selected products in your shopping cart and select the desired delivery method. The applicable fees are then calculated and displayed before you complete your order. The shipping costs are also displayed in the e-mail you receive after your order and in the online order status.

  • How can I return my goods?

    Returning goods to Safescan can be done easily. Please take a look at the full description on how to return your product on the Customer Service Webpage.

  • I have a technical question for my Clocking in Machine

    All your technical question on how to set-up your Safescan clocking in machine, connect the terminal to your network, learn fingerprints and more are bundled in our support center. Go to our Support Center

  • I have a question about the time and attendance software

    In the support center all the questions are bundled about the Safescan TA, TA+ and Workforce planner software. For questions related to for instance adding employees, shift, reporting and more, please visit our Support Center

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