• Why Safescan
    • • Complete assortment
    • for one-stop shopping
    • • Fast & secure delivery
    • • 10-day money-back
    • guarantee
    • • 3-year full warranty
    • • In-house support
    • (no call centers)
    • • 100,000+ satisfied
    • customers
  • Customer service
    Customer ServiceOpening hoursMonday to Friday
    09:30 - 18:00

    Call us on:
    +852 3758 2998


    More information
Home / Customer Service / Service & Contact

Service & ContactBack to customer service

  • Contact us

    You can contact the Safescan Customer Service team by selecting the subject of your question and filling in the contact form below or by calling us on the phone number listed below under company information.

    CONTACT FORM

    COMPANY INFORMATION

    Safescan Asia Ltd.
    Unit B, 19th Floor, Golden Bear Industrial Center
    66-82 Chai Wan Kok Street, Tsuen Wan, N.T., Hong Kong.



    Tel: +852 3758 2998
    Fax: +852 3585 2825
    Email: info@safescan.com.hk



    For inquiries by e-mail, please use the contact form on this page.

  • Company information

    Safescan Asia Ltd.
    Unit B, 19th Floor, Golden Bear Industrial Center,
    66-82 Chai Wan Kok Street, Tsuen Wan, N.T., Hong Kong.

    Phone: +852 3758 2998
    Fax: +852 3585 2825
    E-mail: info@safescan.com.hk

  • Frequenty Asked Questions

    How can I reach Safescan’s Customer or Technical Support?
    Please fill out the contact form on our website, and we will contact you by e-mail or phone as quickly as possible.


    How can Safescan provide me with remote assistance?
    Yes, we are happy to help you remotely. Please download the free TeamViewer remote support software here . Install it and give permission for our support staff to access your computer, and we will gladly assist you in solving your problem.


    Why should I update my counterfeit detector?
    Central banks are constantly revising their banknotes to incorporate the newest security features and make it even harder for counterfeiters to succeed. Safescan’s dedicated currency management team makes sure your device keeps pace with these changes by updating the device’s software.


    How do I update my Safescan device?
    To update your Safescan product when new banknotes are released, visit the product details page for the device on Safescan.com. In the Downloads section, you will find not only the latest software update for your device, but also manuals, product sheets and brochures. You can also visit the global downloads page on our website here

    Each update kit contains detailed instructions. If you can’t find the information you need, please don’t hesitate to contact our customer service department for help.


    Where can I find my product manual?
    Your product manual is enclosed in the product package. If you no longer have your manual, you may be able to download one: visit the product details page for the device on Safescan.com and click on the Downloads section, where you will find all the downloadable content related to your device, such as software updates, product sheets and brochures. If you can’t find the information you need, please don’t hesitate to contact our customer service department for help.


    Does Safescan have local dealers?
    We have a wide network of local partners throughout Europe and the US. If you are interested in becoming a Safescan distributor, please visit our Dealers page for more information. If you are interested in finding a Safescan distributor near you, please contact us.


    What does shipping cost?
    We work hard to keep our shipping rates as low as possible, without surcharges for delivery to remote areas. To ensure the fast, accurate delivery of your order, we use the reliable services of UPS. Please see the table of shipping rates for detailed information.


    When will I receive my order?
    If we receive payment for your order before 16:00 CET, we will process it that same day. Provided all items are in stock, you will receive it in 1–3 workdays. Orders placed on weekends and public holidays will be processed the next workday.

    As soon as our warehouse has shipped your order, we will send you a confirmation e-mail including a unique UPS parcel tracking number. To trace your package’s status in real time, visit www.ups.com and enter your tracking number on the left side of the page. UPS delivers between 8:00 and 18:00 Monday through Friday, excluding public holidays.

    The average delivery time is 1–3 workdays, depending on the country to which the order is shipped. Please see our table of delivery times for detailed information.


    Where can I check the status of my order?
    There are two ways to track the status of your order:
    1. Log in to your Safescan account and click on “My order history”.
    2. Use the tracking number we send you by e-mail once your order has shipped to follow the progress of your shipment.


    How can I be sure that my payment details are in safe hands?
    Your privacy and protection are deeply important to us, and we go to great lengths to ensure the security of your information on our site. To protect your information during the ordering process, we use Secure Sockets Layer (SSL). SSL is the industry standard protocol for establishing a secure connection between computers on the Internet. The protocol encrypts all traffic and guarantees message integrity and sender and receiver authenticity. For more information on how Safescan ensures your privacy, please see our privacy policy.


    How can I return items?
    Easy: simply submit a return request on our website. Please see our Delivery & Returns page for detailed instructions.


    How do I update my Safescan time and attendance software?
    To update your Safescan software, click on the question-mark button in your current version. Follow the “Check for updates” link to our website, where you will find a download link for the latest version of your software.
    - To update your TA Software you can use following link: www.safescan.com/updates_ta
    - To update your TA+ Software you can use following link: www.safescan.com/tasoftware-update


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